Oh no! We’re sorry that your link hasn’t come through.

If you haven’t received a link to participate it could be because of one of the following reasons:

1. If your account is private, we’re unable to see the post. So, please make sure that your X (fka Twitter) account is public, and then post again so we can reply back with a link to participate.

2. Also, it might be that the link to participate is in the Brand's bio as opposed to sending a link in DM. 

3. Make sure to double check that the CTA (hashtags) are spelled out correctly. If they aren't, then delete your initial comment and comment the correct hashtags. 

4. If the hashtags are correct, and there’s media attached to your comment, try deleting the comment and commenting the CTA again without any attached media. 

5. Sometimes there’s a lot more demand during our promos that could cause a slight delay in receiving a link. If you’ve waited more than a few minutes for a reply, please reach out to the Fan Experience team for further assistance.

6. If the methods above don't resolve your request, shoot us an Instagram DM, X (fka Twitter) DM or email [email protected], and one of our Fooji Fan Experience team members will look further into your participation.