You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
You are viewing the article in preview mode. It is not live at the moment.
Skip to content
English
English
português do Brasil
français
Deutsch
日本語
한국어
汉语
español
漢語
Submit Ticket
Knowledge Base
Menu
Submit Ticket
Knowledge Base
Home
>
Fan Portal FAQ
Fan Portal FAQ
Knowledge base for the Fan Portal
Articles
What is the Fan Portal?
How do I access the Fan Portal?
How do I login to the Fan Portal?
How do I add an address?
How do I edit my information?
Can I change my address once an order has been placed?
I'm unable to see the tracking for my most recent FedEx delivery?
I'm unable to see the tracking for my most recent DoorDash delivery?
How do I remove my account information?
Can I exchange my prize for a different prize?
I'm curious to know which item I'm receiving?
Why does my order status say cancelled?
I have a delivery inquiry from over 14 business days ago?
My Fan Portal link says my "order is associated with another user"
My participation status is showing as "pending"?
Do you have additional questions?
How do edit / remove an address